FireDash API Terms of Use

Last updated May 29, 2026

1. SCOPE

These FireDash API Terms of Use ("API Terms") govern your access to and use of the application programming interfaces, software development kits, sample code, documentation, and related resources made available at developer.firedash.us and through the FireDash Developer Portal (collectively, the "API"). The API is part of the FireDash family of Services operated by Wrights Creative Services, L.L.C. ("FireDash", "we", "us", or "our").

By accessing or using the API, you ("Developer", "you") agree to be bound by these API Terms, the FireDash Terms of Service, and the FireDash Privacy Policy, each of which is incorporated by reference. If you are accessing the API on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these API Terms.

2. ACCESS AND API KEYS

To use most endpoints, you must register for a developer account, create an application, and obtain an API key or OAuth client credentials. You agree to:

• Provide accurate and complete registration information and keep it current.
• Keep your API keys and client secrets confidential. Do not embed secrets in client-side code, public repositories, or distributed binaries.
• Be responsible for all activity that occurs under your credentials, including activity by your employees, contractors, and end users.
• Promptly rotate credentials and notify security@firedash.us if you suspect compromise.

We may revoke API keys, suspend application access, or refuse to issue credentials at any time and for any reason, with or without notice, including for violation of these API Terms.

3. PERMITTED USES

Subject to your compliance with these API Terms, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license during the term to access and use the API solely to develop, test, and operate applications, integrations, or internal tools that interact with the Services in ways consistent with the documentation.

If your application accesses data that belongs to a FireDash customer (for example, a fire department), you must do so only with that customer's authorization, and only for the purposes that customer has authorized.

4. PROHIBITED USES

You agree not to, and not to permit any third party to:

1. Use the API in a manner that violates these API Terms, the FireDash Terms of Service, applicable law, or any third party's rights.
2. Attempt to gain unauthorized access to the API or any associated systems, including by probing, scanning, or testing the vulnerability of any FireDash system without our prior written permission.
3. Use the API to build a product or service that substantially replicates or competes with the FireDash Services.
4. Resell, lease, sublicense, time-share, or otherwise commercially exploit access to the API, except as permitted under a separate written partner agreement with us.
5. Cache, store, or otherwise retain API responses for longer than necessary to provide your application, except where the documentation expressly permits.
6. Aggregate or commingle data obtained from the API with other data in a way that misrepresents its source or violates a customer's authorization.
7. Use the API to send unsolicited messages, spam, or any communication that violates applicable anti-spam or telemarketing laws.
8. Misrepresent your identity or the identity of your application when calling the API, including by spoofing user agents or impersonating FireDash.
9. Use the API to deliver malicious code or to interfere with the operation or security of the Services or any third party's systems.
10. Exceed published rate limits or otherwise impose an unreasonable or disproportionately large load on the API.
11. Remove, alter, or obscure any proprietary notices in the API, the documentation, or any data returned by the API.
12. Reverse engineer, decompile, or disassemble the API or any associated software, except to the extent expressly permitted by applicable law.

5. RATE LIMITS AND FAIR USE

We may impose rate limits, quotas, or other usage thresholds on the API and may change them at any time. You must comply with all published limits and respect Retry-After and similar headers. We may throttle, suspend, or revoke access if your usage threatens the stability of the Services, exceeds the limits associated with your plan, or appears abusive.

6. DATA OWNERSHIP AND USE

Data returned by the API may include (a) FireDash Content (owned by us or our licensors), (b) Customer Data (owned by the relevant FireDash customer, such as a fire department or agency), and (c) Resident Data (owned by the resident user, subject to the limited license described in the FireDash Terms of Service).

You agree to:

• Use data returned by the API only for the purposes authorized by the data owner and consistent with the documentation.
• Handle personal information in compliance with all applicable privacy and data protection laws, including providing appropriate notices and obtaining required consents from your end users.
• Implement reasonable administrative, technical, and physical safeguards to protect data obtained through the API, including encryption in transit and at rest, access controls, and incident response.
• Promptly delete API-derived data when you no longer have a lawful basis to retain it, when a customer revokes your authorization, when an end user requests deletion, or when we instruct you to do so.
• Not use API data to identify individuals or households for purposes unrelated to the application's authorized function, and not to enrich, profile, or sell personal information.

FireDash does not sell personal information, and you may not use the API to facilitate the sale of personal information.

7. SECURITY AND INCIDENT REPORTING

You must maintain a reasonable information security program appropriate to the nature of the data you handle. If you become aware of any actual or reasonably suspected security incident involving the API, API-derived data, or your credentials, you must notify security@firedash.us without undue delay, and in any event within seventy-two (72) hours of discovery. You must cooperate with us in good faith to investigate and remediate the incident.

8. BRANDING AND ATTRIBUTION

Subject to any brand guidelines we publish, you may identify your application as using or integrating with FireDash, provided that you do not imply endorsement or partnership that does not exist, and you do not use FireDash trademarks in your application's name, logo, or domain in a way that is likely to cause confusion. We may require attribution (for example, "Powered by FireDash") for certain features. All goodwill arising from your use of FireDash marks inures to us.

9. CHANGES TO THE API

We may change, deprecate, or discontinue any part of the API at any time. Where reasonably practical, we will provide advance notice of breaking changes through the Developer Portal, the changelog, or a developer mailing list. You are responsible for monitoring those channels and updating your applications. Deprecated endpoints may be removed after a reasonable transition period.

10. FEES

Access to the API may be free up to certain limits and paid above those limits. Pricing, plan terms, and limits are described on the Developer Portal and may change. If you are on a paid plan, the billing terms in the FireDash Terms of Service apply.

11. FEEDBACK

If you provide feedback, suggestions, or ideas about the API or the Services ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use that Feedback for any purpose, without attribution or compensation to you.

12. INTELLECTUAL PROPERTY

As between you and FireDash, we and our licensors retain all right, title, and interest in and to the API, the documentation, and the Services, including all related intellectual property rights. No rights are granted to you other than those expressly set out in these API Terms. The FireDash name and logo are our trademarks. Other trademarks identified through the API belong to their respective owners.

13. CONFIDENTIALITY

The API documentation, beta features, and any non-public technical information shared with you are our confidential information. You may use that information only as needed to integrate with the API and must protect it using the same standard of care you use to protect your own confidential information of similar sensitivity (and in no event less than a reasonable standard of care).

14. DISCLAIMER

THE API IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE API WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS, OR THAT API DATA WILL BE ACCURATE OR COMPLETE. THE API IS NOT A SUBSTITUTE FOR EMERGENCY RESPONSE; IN AN EMERGENCY, CALL 9-1-1.

15. LIMITATION OF LIABILITY

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE API, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR AGGREGATE LIABILITY UNDER THESE API TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US FOR THE API IN THE TWELVE (12) MONTHS PRIOR TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00 USD).

16. INDEMNIFICATION

You will defend, indemnify, and hold harmless FireDash and its affiliates, officers, employees, and agents from and against any claim, loss, damage, liability, or expense (including reasonable attorneys' fees) arising out of or related to: (a) your use of the API; (b) your application or its content; (c) your breach of these API Terms or applicable law; or (d) your infringement or misappropriation of any third-party right, including a third party's privacy rights.

17. SUSPENSION AND TERMINATION

We may suspend or terminate your access to the API at any time, with or without notice, for any reason, including (a) violation of these API Terms; (b) risk to the security, integrity, or availability of the Services; (c) request by a customer whose data you access; or (d) discontinuation of the API. You may terminate your use of the API at any time by ceasing to call the API and deleting your developer account. Sections concerning data ownership, confidentiality, disclaimers, limitation of liability, indemnification, and miscellaneous survive termination.

18. GOVERNING LAW AND DISPUTES

These API Terms are governed by the laws of the State of Texas, without regard to its conflict-of-law principles. The dispute resolution, arbitration, venue, and class-action waiver provisions of the FireDash Terms of Service apply to disputes under these API Terms.

19. CHANGES TO THESE API TERMS

We may update these API Terms from time to time. The updated version is effective when posted, indicated by a new "Last updated" date. Your continued use of the API after the effective date constitutes acceptance of the updated terms. For material changes, we will use reasonable efforts to provide advance notice through the Developer Portal or developer communications.

20. CONTACT

Questions about these API Terms or the API can be sent to:

• Wrights Creative Services, L.L.C.
• Marshall, TX 75670
• United States
• Developer support: developer@firedash.us
• Security: security@firedash.us
• Legal: legal@firedash.us